Privacy Policy

Hazari Eye Hospital ("we", "us", "our") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

When you use this website, book an appointment, or visit our hospital, we may collect:

• Contact information such as your name, phone number, email address and postal address, provided when you fill an appointment or contact form.
• Medical information shared during consultations, examinations and treatment, which is recorded as part of your medical history.
• Technical information such as browser type, device information and pages visited, collected automatically for website functionality.

2. How We Use Your Information

We use the information we collect to:

• Schedule and confirm appointments, and communicate with you about your visit.
• Provide diagnosis, treatment and ongoing medical care.
• Process insurance claims and TPA (Third Party Administrator) requests where applicable, with your consent.
• Improve our website, services and patient experience.
• Comply with applicable legal and regulatory requirements.

3. Confidentiality of Medical Records

Your medical records are kept strictly confidential and are accessed only by authorised clinical and administrative staff directly involved in your care. We do not sell, rent or trade your personal or medical information to third parties for marketing purposes.

4. Sharing of Information

We may share your information with:

• Insurance companies or TPAs, solely for the purpose of processing claims you have authorised.
• Diagnostic laboratories or referral specialists, where required for your treatment.
• Government or regulatory authorities, where legally required to do so.

5. Website Forms & Communication

Information submitted through our appointment and contact forms is used solely to respond to your enquiry and is not used for unsolicited marketing. You may opt out of promotional communication at any time by informing our front desk.

6. Data Security

We take reasonable administrative and technical measures to protect your information from unauthorised access, alteration or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights Under the DPDP Act, 2023

Under the Digital Personal Data Protection Act, 2023, you have the right to access, correct or request erasure of your personal data (subject to our medical record-keeping obligations), withdraw consent for future processing at any time, and raise a grievance with our Grievance Officer (Section 11). To exercise any of these rights, please contact us using the details in Section 12.

8. Cookies

This website uses cookies to operate correctly and to understand how visitors use our site. Full details of the cookies we use and how to manage them are available in our Cookie Policy.

9. Data Retention

We retain personal and medical information only for as long as necessary to provide your care, comply with applicable medical record-keeping requirements, and resolve any disputes. You may request earlier deletion of non-clinical data as described in Section 7.

10. Children's Data

Where an appointment is booked on behalf of a minor (for example, for paediatric eye care), we treat this as processed with parental or guardian consent, and information about the minor is used only for the purpose of providing medical care.

11. Grievance Officer

For any privacy-related queries, data access/correction/deletion requests, or complaints, please contact our Grievance Officer:

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at info@hazarieyehospital.com or call 88301 12531.